Shopping Guide
Zyra Studio – FAQs & Policies
ARE PRICES THE SAME ON THE ONLINE STORE?
Yes, all prices are consistent across our online store. In case of any discrepancy, the price displayed at checkout will be considered final.
WILL YOU RESTOCK ITEMS THAT ARE MARKED AS "SOLD OUT"?
If an item is sold out, you can request to be notified when it is back in stock. If it becomes available within 15 days, we will notify you via email. If not, the item will be removed from the website.
WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?
Actual product color may slightly vary due to screen settings, lighting, and photography conditions.
CAN I RECEIVE UPDATES ABOUT NEW ARRIVALS AND OFFERS?
Yes, simply subscribe to our newsletter by entering your email on our website to receive updates on new arrivals, offers, and promotions.
CAN I UNSUBSCRIBE FROM EMAILS?
Yes, you can unsubscribe anytime by clicking the “Unsubscribe” link in our emails.
HOW CAN I RECOVER A FORGOTTEN PASSWORD?
Click on “Forgot Password” on the login page. You’ll receive an email with instructions to reset your password.
(Password must be at least 8 characters with one uppercase letter.)
HOW DO I CONFIRM MY ORDER WAS PLACED SUCCESSFULLY?
You will receive a confirmation email after placing your order. If not, please contact our support team.
HOW CAN I TRACK MY ORDER?
You can track your order through the tracking link sent via email after dispatch.
WHAT IF I RECEIVE A FAULTY OR INCORRECT ITEM?
If you receive a defective or incorrect item, contact us with images and your order number via email. We will assist you promptly.
CAN I CANCEL MY ORDER?
Yes, orders can be cancelled only if they have not been dispatched yet.
IS MY PERSONAL INFORMATION SAFE?
Yes, your information is fully confidential. We do not sell or share your personal data.
HOW CAN I CONTACT CUSTOMER SUPPORT?
You can reach us via:
- Social media platforms
(Customer support timings will be mentioned on the website.)
DO I NEED AN ACCOUNT TO PLACE AN ORDER?
No, you can checkout as a guest. However, creating an account allows easier tracking and faster checkout.
HOW TO BUY FROM ZYRA STUDIO?
- Browse products by category
- Select your desired item
- Choose size and add to cart
- Proceed to checkout
- Enter your details
- Select payment method (COD or Online Payment)
- Place your order
HOW CAN I CHECK PRODUCT AVAILABILITY?
All available items are listed on our website. If a product is visible, it is available unless marked “Sold Out.”
WHERE CAN I FIND SIZE GUIDE?
Size charts are available on each product page.
PAYMENT METHODS
We offer:
- Cash on Delivery (COD)
- Debit/Credit Cards
- Discount Codes (if applicable)
WHY WAS MY PAYMENT DECLINED?
Possible reasons:
- Card expired
- Insufficient balance
- Incorrect details entered
IS ONLINE PAYMENT SAFE?
Yes, all transactions are secured with encrypted payment gateways.
DELIVERY INFORMATION
- Delivery Time: 8 to 10 working days
- Orders are processed on working days only
SHIPPING CHARGES
- Flat Rate: PKR 300
WHAT IF I AM NOT AVAILABLE DURING DELIVERY?
The courier will attempt delivery again or contact you for rescheduling.
EXCHANGE & RETURN POLICY
GENERAL POLICY
- All purchases are non-refundable
- Exchanges are accepted within 14 days
- Items must be unused with tags and original packaging
EXCHANGE OPTIONS
1. Exchange via Courier
- Contact support within 14 days
- Share order details
- Return item securely packed
- Replacement will be provided after inspection
DAMAGED OR DEFECTIVE ITEMS
- Report within 7 days of delivery
- Provide images as proof
- Free return & replacement will be arranged
SALE ITEMS POLICY
- Only size exchange allowed
- No refunds or full exchanges
NON-EXCHANGEABLE ITEMS
- Undergarments
DISCOUNT CODES
- Enter code at checkout
- Click Apply to activate
- Valid for one-time use only
CAN I MODIFY MY ORDER AFTER PLACING IT?
No, once placed, orders cannot be modified. You may cancel before dispatch and place a new order.
ACCOUNT MANAGEMENT
You can update your email, password, and address by logging into your account.